Return Policy

Return Policy

Our Return Policy ensures a fair and transparent shopping experience for every customer. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at info@gemsritual.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages, Issues, and Exchanges

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If your order is shipped into the European Union, you have the right to cancel or return within 14 days, for any reason and without justification. Your item must still be in its original condition, unworn or unused, with tags and packaging, and proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be refunded automatically to your original payment method within 10 business days. Please note that it may take time for your bank or credit card company to process the refund. If more than 15 business days have passed since your return was approved, please contact us at info@gemsritual.com

This Return Policy safeguards your rights while helping us maintain a fair and efficient shopping experience worldwide.