Frequently Asked Questions (FAQ)

📦 Orders & Shipping

  • How long does shipping take?

    We process orders within 1-3 business days. Shipping times vary depending on your location:

    • United States & Canada: Estimated delivery within 5 - 14 business days.
    • Europe: Estimated delivery within 5 - 14 business days.
    • Rest of the world: Estimated delivery within 7 - 21 business days.

  • Do you offer free shipping?

    Yes! We offer free shipping on all orders worldwide. No minimum purchase required.

  • Where do you ship from?

    Our products are shipped from our global fulfillment centers, including locations in the United States, Europe, and Asia. This allows us to provide the fastest and most efficient shipping possible.

  • How can I track my order?

    Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order using the link provided in the email.

  • Do you ship internationally?

    Yes, we ship worldwide! Please note that international shipping times may vary depending on your location and customs processing.

  • Will I have to pay customs fees?

    Customs fees and import taxes vary by country. Customers are responsible for any applicable fees imposed by their local customs office.

🔄 Returns & Exchanges

  • What is your return policy?

    We accept returns within 14 days of receiving your order. The item must be unused, in its original packaging, and in resellable condition to qualify for a return.

  • Do you offer exchanges or refunds?

    If your item arrives damaged due to shipping, we will offer a replacement or a full refund upon verification. Please contact us with photos of the damaged product and packaging within 48 hours of delivery.

  • Who covers the return shipping costs?

    Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item.

  • Can I return personalized or custom-made items?

    Unfortunately, personalized or custom-made items are non-refundable due to their unique nature. These products are crafted specifically for you and cannot be resold. If there is an issue with your personalized order, please contact us, and we will do our best to assist you.

💎 Products & Materials

  • Are your products made with real natural stones?

    Yes! All our jewelry and accessories are crafted using authentic, high-quality natural stones. Each stone is unique, carrying its own natural patterns and energies.

  • What are the benefits of wearing natural stone jewelry?

    Natural stones are known for their healing properties, energy balancing effects, and aesthetic beauty. Different stones offer unique benefits:

    • Amethyst: Promotes calmness and clarity.
    • Rose Quartz: Encourages love and emotional healing.
    • Tiger’s Eye: Boosts confidence and strength.

  • How should I care for my natural stone jewelry?

    To keep your jewelry looking its best:

    • Avoid water and chemicals (perfume, lotion, etc.).
    • Store in a dry place when not in use.
    • Gently wipe with a soft cloth to clean.

✨ Care & Maintenance

  • How do I cleanse and recharge my natural stone jewelry?

    To cleanse and recharge your stones:

    • Smudging: Use sage or palo santo smoke to clear negative energy.
    • Moonlight: Place under the full moon overnight to recharge.
    • Selenite or Clear Quartz: Store near these crystals for continuous cleansing.

  • Can I wear my jewelry every day?

    Yes! Our jewelry is designed for daily wear, but to keep it looking its best, we recommend removing it before swimming, showering, or exercising.

  • How should I store my jewelry?

    To prevent scratches and maintain shine, store your jewelry in a soft pouch or jewelry box, away from direct sunlight and moisture.

💳 Payments & Security

  • What payment methods do you accept?

    We accept the following payment methods:

    • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Apple Pay & Google Pay
    • Other secure payment options depending on your location

  • Can I pay in my local currency?

    Yes! Our website automatically detects your location and displays prices in your local currency. If your currency is not available, payments will be processed in USD or EUR.

  • Do you offer installment payments?

    At this time, we do not offer installment payment options. All purchases must be paid in full at checkout.

  • Do you offer cash on delivery (COD)?

    No, we do not offer cash on delivery. All orders must be prepaid through our secure online payment options.

  • What should I do if my payment fails?

    If your payment fails, please try the following:

    • Check your card details and ensure they are correct.
    • Try a different payment method such as PayPal or another card.
    • Contact your bank to see if there are any restrictions on your card.
    • Reach out to us, and we will assist you.

📩 Contact Us

  • How can I contact customer support?

    You can reach us via:

    • Email: info@gemsritual.com
    • Contact Form: Available on our website under the "Contact Us" page.
    • Social Media: Send us a message on Instagram or Facebook.

  • What are your customer support hours?

    Our support team is available:

    • Monday - Friday: 10:00 AM - 5:00 PM (GMT)
    • We do our best to respond to all inquiries within 24-48 hours.

  • Can I track my inquiry status?

    Currently, we do not offer real-time inquiry tracking. However, we ensure that all emails are answered in the order they are received. If you have not received a response within 48 hours, please check your spam folder or send us a follow-up message.